(Although we may be processing orders, we do not ship on Saturday, Sunday, or Holidays). You will have several shipping options to choose from through United States Postal Service (USPS) or United Parcel Service (UPS). With USPS, we use delivery confirmation and packages are insured. UPS shipments have tracking and are insured.
Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will calculate shipping charges for you based on total order weight.
EXPRESS Shipping: (UPS 2 Day and other Express Services) Due to daily shipping volume there is no guarantee that express orders will go out the same day the order is placed, we will try our best. We can not Guarantee Delivery service and times and as such there are NO REFUNDS on express shipping services.
*Please be aware that UPS offers the best and most reliable tracking and shipping service.
All orders are shipped within 24 to 48 hours in most cases shipped the same day when ordered before 1 pm East Coast time.
Michael's RC Hobbies
If you have received your order, and your package was damaged in transit, please contact us within 48 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request the damaged product(s) be shipped back to us for verification.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us.
If your package tracking says Delivered please wait for 24hrs and or contact your neighbors as many times the carrier left the package with them.
If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.
Before we can file a claim for a lost package, we must allow the U.S. Postal Service, UPS, or other carriers full allotted time for delivery. Here is the timetable for tracing lost packages:
UPS Ground - 4 business days from the expected delivery day
USPS Priority Mail - 10 business days from the expected delivery day
USPS First Class Mail - 10 business days from the expected delivery day
Please allow us 5-7 business days to contact the shipping carrier regarding your missing package. The claim process can take up to 30 days for the carrier to investigate and process.
If your package says Delivered and the carrier deems it was indeed delivered you will need to contact local authorities to report a theft.
Please do not open a PayPal or a credit card claim against the order, as this will further delay the process.