Shipping & Returns

**Attention: at this time we are only offering shipping services within the United States

 

Shipping:

(Although we may be processing orders, we do not ship on Saturday, Sunday, or Holidays). You will have several shipping options to choose from through United States Postal Service (USPS) or United Parcel Service (UPS). With USPS, we use delivery confirmation and packages are insured. UPS shipments have tracking and are insured.

Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will calculate shipping charges for you based on total order weight.

 

  • USPS First Class mail for orders under 1 lb. (estimated delivery time 2-9 business days)
  • USPS Priority Mail for any weight order  (estimated delivery time 2-5 business days)
  • UPS Ground service for any weight order  (estimated delivery time 1-7 business days)

 

*Please be aware that UPS offers the the best and most reliable tracking and shipping service.

All orders are shipped within 24 hrs in most cases shipped the same day when ordered before 1pm East Coast time.

 

Returns:

  • Please contact us prior to making a return
  • Items may be returned within 14 days of receiving your order
  • Items must be in new and un-used condition in the original unopened package and purchased from Michael's RC Hobbies
  • Buyer is responsible for return shipping costs
  • Returned items are subject to a 15% restocking fee
  • Please enclose a copy of your invoice/packing slip along with a brief reason for the return and your contact phone number
  • Refunds will be complete once the item has been returned and inspected

 

RETURN ADDRESS:

Michael's RC Hobbies

719 Commerce Circle

Longwood, FL 32750

 

Damaged Package Claims:

If you have received your order, and your package was damaged in transit, please contact us within 48 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request the damaged product(s) be shipped back to us for verification.

Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by Michael's RC Hobbies are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.

Before we can file a claim for a lost package, we must allow the U.S. Postal Service and UPS the full time allotted for delivery. Here is the timetable for tracing lost packages:

UPS Ground - 4 business days from the expected delivery day
USPS Priority Mail - 10 business days from the expected delivery day
USPS First Class Mail - 10 business days from the expected delivery day

Please allow us 2 business days to contact the shipping carrier regarding your missing package.

Please do not open a PayPal or a credit card claim against the order, as this will further delay the process.