Defective, missing parts or warranty issues:
If you receive an item that is damaged or defective, please contact Customer Support immediately by phone (407-634-8909), email (firstname.lastname@example.org), or support ticket. Every manufacturer's policy is different; in some situations, the manufacturer or supplier may prefer to handle the issue directly and Michael's RC Hobbies will not be able to offer you a solution as per our manufactures agreement. In any case, we will help you follow the proper channels in order to resolve the issue as quickly as possible.
Most manufacturers will repair or exchange defective products according to their warranty policies. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you.
Please note: Michael's RC Hobbies reserves the right to refuse any merchandise that is found to be free of defects. The merchandise will be returned to you along with a copy of our testing results.